Frequently Asked Questions

Can just anyone tune my piano?

No. We strongly recommend using only a professionally trained piano technician to service your piano. It would be a good idea to ask if the technician is a member of the Piano Technicians Guild, and also check references. We have listed our credentials and testimonials on this site and would be glad to provide more if requested. We are recommended by nearly every major music store in Charleston and Huntington. Please call and check for yourself!

Occasionally we are so booked up with piano work that we may not be able to get to your piano as fast as you would like. Please let us know, and we would be glad to give you the contact information of another professional technician in the area. You may avoid serious damage to your piano by only calling highly trained and skilled technicians to service your instrument. 

How often should my piano be tuned?

Changes in temperature and humidity and the musical requirements of the owner will determine how often your piano will need tuned. Piano manufacturers recommend a piano be tuned twice a year and absolutely no less than once a year. Your piano will sound it’s best when it is tuned regularly and kept in proper playing condition.

Can I place my piano on an outside wall?

It is obviously beneficial to take every protective measure to prevent damage to your piano. However, keeping a piano off of an outside wall is not the complete answer to damaging humidity fluctuations. Your piano is made primarily of wood and is greatly affected by daily and seasonal changes in humidity. Extreme swings from hot to cold or dry to wet are harmful to your piano. Dryness causes the piano’s pitch to go flat; moisture makes it go sharp. Repeated changes in relative humidity can cause sticking keys, sluggish action parts, and cracks in the soundboard. Excessive humidity can cause rust to develop on the strings, tuning pins, and other metal parts. The only practical and effective answer to such humidity problems is to have a humidity control system installed inside the piano. These systems consist of three parts: a humidifier for adding moisture to the air, a dehumidifier for eliminating excess moisture, and a humidistat, or control unit, which senses the relative humidity of the air within the piano and activates the system to add or remove moisture as needed. Click here for more information.

How much does it cost to have a piano tuned?

A standard tuning can range from $110-$135 depending on where you are located in our service area. If your piano has gone without tuning for an extended period, it may have dropped far below the pitch at which it was designed to perform. It may require a procedure technician’s call a pitch raise. A pitch raise procedure is a quick, preliminary rough tuning of the entire piano, in order to stretch the strings and balance the tension on the soundboard and bridges of the piano. Depending on how long your piano has been neglected, it may require one or more pitch raise tunings before your piano can receive a fine tuning. Each pitch raise tuning is an additional $45-$50. We often tell our “In Town” customers, if you’re not sure when the last time your piano has been tuned, ballpark between $110-$160 to have your piano professionally serviced.

What is regulation?

Regulation is basically adjusting your piano to play the way it was designed to be played. Regulation generally involves adjusting various parts according to manufacturer specifications with notable consideration and awareness to ultimately do what it takes to simply function best. There are approximately 20 unique, precision adjustments that can be made to each of the 88 notes on a piano, so regulation is a significant process that takes patience, time and expertise.

What should I clean my piano with?

We recommend the use of Cory Care Products. Cory offers a specific polish for any piano finish, as well as the best key cleaner in the industry, which can be sprayed directly onto the keys without harming the instrument. We are an authorized Cory Care distributor and keep most products in stock. The Ultimate Care Kit includes: Key Brite Cleaner, Piano Polish, Cleaner Cloth and Polisher Cloth.

Do you work on electric/digital pianos?

Yes. However, we do not offer in home service calls on electronic instruments. All digital pianos must be dropped off at our shop for servicing. Because digital pianos are not real pianos, and typically contain no real piano parts, it can sometimes take 2-4 weeks for our electronics tech to diagnose and repair the instrument. We highly urge customers not to purchase a digital piano as a serious instrument, as they are not cost effective, tear up easily, and are very expensive to repair.

Still have questions? Contact us today, and we’ll help you get them answered!





Frequently Asked Questions

One Response

  1. This piano hadn’t been tuned in years and years. There was a rats nest in the keys. Now we can play it. Thank you for going above and beyond; and for being honest and helpful! We were fortunate that you were who we called (that’s in case you want to post a testimonial but it’s also true). Have A Happy Day!

    Sandro February 26, 2016 at 11:25 pm #

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